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Frequently Asked Questions

Follow these steps to set up your online store:

  1. **Register** with a phone number that customers can reach out to you on.
  2. **Pay the subscription fee** to enable you to create your online store.
  3. **Prepare product photos:** Take lots of high-quality photos of your products in the best light for uploading.
  4. **Upload products:** Log in, choose a proper category, upload photos of your products with their prices.
  5. **Provide details:** Write a clear title and description of your item.
  6. **Pricing:** Fair prices are recommended since competition is high.
  7. **Go Live:** If everything is okay with your upload, let your product go live by clicking "Send."

  • The subscription fee is **billed at 30-day intervals**, paid in advance, and is **non-refundable**.
  • Batch payment is encouraged for 6 months and/or 1 year.

  • Access Drug uses **well-known and trusted payment gateways** for payments to suppliers.
  • Access Drug mediates on payment issues and reimbursement **only if the payment was done via Access Drug** to the supplier.
**Note:** We verify supplies on this platform. They are required to secure their store with their password. Access drug has network security but does not guarantee that the suppliers cannot be victims of internet fraudsters.

Order Non-Fulfillment Refund:
  • **Yes**, we refund the money only if the payment was done via Access Drug to the supplier.
  • The payer must request a refund through the account number that he or she used to make the payment.
Refund Processing Time:
  • We facilitate refund or exchange with items within **3 days** of receiving the request and returned item(s) by the customer.

To initiate a report and dispute resolution process:

  1. Register with a phone number.
  2. Log in and click on **“Open Discussion Forum”**.
  3. Follow through to post your discussion/complaint.
  4. You will get an immediate response from our team and a follow-up in the dispute resolution process (investigation to mediation).
Your Obligations as a Complainant:
  • Keep all conversations (e.g., chat history) as **evidence** in case there is a dispute.
  • Have a clear contract of the supplier, the order you made, and product specifications.
  • Document the arrangement you made regarding **transportation** (who is responsible, freight charges, etc.).
  • Keep the agreement intact and attach or upload it with your order to the supplier. Access Drug can refer to it in case of a dispute.
  • When making an online payment, use a secure method (credit card, T/T, online bank payment, online transfer, etc.).
  • If there is an unresolved problem, kindly file a dispute **immediately** to us to help us step in.
**Important Note on Disputes:** Filing a dispute should **not exceed 10 working days** from the date you confirmed receipt of your goods. Access Drug has a trade assurance agreement with suppliers, and while disputes are rare, we are prepared for violations of the supply agreement.